The Team Behind India's
WhatsApp API Platform
Botsense is not just a software platform. It is a platform backed by a dedicated service team — account managers, chatbot developers, campaign strategists, and support engineers who work alongside your business to turn WhatsApp into a measurable revenue channel. Founded in 2019 in Indore, serving 300+ businesses across India.
What Is Botsense?
Botsense is a WhatsApp Business API platform developed by Botsense Tech Private Limited, a company incorporated on July 30, 2019, in Indore, Madhya Pradesh, India (CIN: U51390MP2019PTC049306). The platform enables businesses to use WhatsApp as a structured communication channel for marketing, sales, and customer support — with tools for broadcast messaging, chatbot automation, shared team inbox, click-to-WhatsApp ad integration, and workflow automation through n8n.
What distinguishes Botsense from other WhatsApp API providers is its platform-plus-service model. Most competitors — including Wati, AiSensy, Interakt, and Gallabox — sell access to a software dashboard and charge per conversation. The business is then responsible for setting up chatbots, writing message templates, getting Meta approval, building automation workflows, and troubleshooting issues independently. Botsense takes a fundamentally different approach: every plan includes a dedicated account manager, custom chatbot development, Meta template approval handling, campaign strategy sessions, integration assistance, team training, and priority WhatsApp support.
The platform serves businesses across 9+ industries including e-commerce, healthcare, real estate, education, restaurants, retail, travel, automotive, and events. It is designed for Indian businesses that want to use WhatsApp not just as a messaging app but as a complete customer engagement system — from lead capture to conversion to post-sale support. Pricing starts at 24,999 per year for the Starter plan, with Growth at 49,999 per year and Enterprise plans available for larger organizations with custom requirements.
As of 2026, Botsense has served over 300 businesses, processed millions of WhatsApp messages, and built 200+ custom automation workflows for clients across India. The platform is accessible at botsense.io and the company can be reached via WhatsApp at +91 9630336433 or by email at info@botsense.io.
Our Story
From a small team in Indore to a platform serving 300+ businesses across India.
Botsense was founded on July 30, 2019, by Mohit Nagwani in Indore, Madhya Pradesh. The idea was straightforward: Indian businesses were spending heavily on SMS and email marketing with declining returns, while their customers were spending 3-4 hours daily on WhatsApp. There was no affordable, full-service platform that helped small and mid-sized businesses use WhatsApp professionally — not just for casual messaging, but for structured marketing campaigns, automated customer support, and team-based sales conversations. Botsense was built to close that gap.
The company started with a handful of local clients in Indore — retail stores, coaching institutes, and small e-commerce brands. Working closely with these early businesses shaped the platform-plus-service model that defines Botsense today. The team realized that most small businesses did not have the time or technical skills to set up WhatsApp automation on their own. They needed hands-on help: someone to write their message templates, get Meta approval, configure their chatbot flows, and advise on campaign timing. So Botsense built a service layer into the product itself.
Over the next few years, the platform evolved from a simple broadcasting tool into a full communication system. The shared team inbox was added so sales and support teams could collaborate on WhatsApp conversations. The no-code chatbot builder followed, letting businesses automate lead qualification, FAQs, and order tracking without writing code. In 2022, integration with n8n brought visual workflow automation, connecting WhatsApp to CRMs, payment gateways, Google Sheets, and hundreds of other tools. By 2024, Botsense had crossed 300 active clients across India, processing millions of messages monthly for businesses ranging from single-store retailers to multi-city hospital chains.
Founded in Indore by Mohit Nagwani. First clients onboarded. CIN registered.
Launched bulk broadcasting, shared team inbox, and no-code chatbot builder.
Added n8n workflow automation, Shopify and WooCommerce integrations.
Crossed 300+ active business clients. 200+ custom workflows deployed.
Mission & Vision
Our Mission
To make WhatsApp Business API accessible to every Indian business — not just enterprises with large tech teams, but also small retailers, clinics, coaching centres, and D2C brands that need practical, affordable communication tools.
We do this by combining a reliable software platform with hands-on service. Every business that signs up with Botsense gets a dedicated account manager who handles setup, template approvals, chatbot configuration, and ongoing optimization. The mission is to remove every barrier between a business and its ability to communicate effectively on WhatsApp — technical, financial, or operational.
Our Vision
To become the most trusted WhatsApp communication partner for businesses in India. Not the largest, not the cheapest — the most trusted. Trust built on transparent pricing, honest performance metrics, and a service team that treats client success as its own.
We envision a future where every business — from a single-location restaurant in Indore to a 50-city real estate developer — can engage customers on WhatsApp with the same sophistication as large enterprises, without needing an in-house tech team. Botsense is the team that bridges that gap. We measure success not by the number of features in our dashboard, but by the results our clients achieve with them.
Others Give You a Tool.
We Give You a Team.
Most WhatsApp API providers operate on a simple model: they give you access to a dashboard, point you to their documentation, and wish you luck. If you need help setting up a chatbot, you open a support ticket. If you want campaign strategy advice, you search their blog. If your message templates keep getting rejected by Meta, you try different wording until something sticks. This works fine for companies with dedicated marketing teams and in-house developers. For the majority of Indian businesses, it does not.
Botsense works differently. Every plan — from the Starter plan at INR 24,999 per year to Enterprise — includes a full service layer. Your account manager knows your business, your industry, and your goals. They handle template approvals, suggest campaign timing based on what works in your sector, set up integrations with your CRM and payment gateway, and train your team on the platform. The service is not an upsell. It is the product.
Dedicated Account Manager
A single point of contact who understands your business, handles your account, and ensures you get results from the platform. Not a ticketing system — a real person on WhatsApp.
Custom Chatbot Development
Our team builds your WhatsApp chatbot from scratch based on your specific business flow — lead qualification, appointment booking, order tracking, FAQ handling, or any custom use case.
Template Approval Handling
Getting WhatsApp message templates approved by Meta can be frustrating. Our team writes, submits, and iterates on your templates until they are approved — typically within 24-48 hours.
Campaign Strategy
Your account manager helps plan broadcast campaigns — timing, segmentation, message copy, and follow-up sequences. Strategy based on what works across 300+ businesses, not guesswork.
Integration Assistance
Need to connect Botsense with Shopify, WooCommerce, your CRM, Google Sheets, or a custom API? The team handles the integration setup so you do not need a developer on your end.
Training & Priority Support
Your team gets onboarding training on the dashboard, chatbot builder, and broadcast tools. Ongoing support is available via WhatsApp with priority response times for all paid plans.
What We Offer
Explore our platform features, automation tools, industry solutions, and pricing.
WhatsApp Broadcasting
Send bulk promotional and transactional messages to thousands of customers with personalization, scheduling, and detailed delivery analytics.
Learn more →Click-to-WhatsApp Ads
Run Facebook and Instagram ads that open directly into WhatsApp conversations. Capture leads instantly with automated chatbot responses.
Learn more →n8n Workflow Automation
Build visual automation workflows connecting WhatsApp to your CRM, e-commerce store, payment gateway, or any third-party tool.
Learn more →Pricing Plans
Starter at 24,999/yr, Growth at 49,999/yr, Enterprise custom. All plans include a dedicated service team at no extra cost.
View pricing →Industry Solutions
Tailored WhatsApp automation for e-commerce, healthcare, real estate, education, restaurants, retail, travel, automotive, and events.
Explore industries →Contact Us
Talk to our team via WhatsApp at +91 9630336433 or schedule a demo with a product specialist.
Get in touch →What We Stand For
Five values that guide every decision at Botsense — from product development to client interactions.
Integrity
We do what we say we will do. No inflated metrics, no hidden charges, no overpromising. When we quote a price, that is the price. When something goes wrong, we tell you before you have to ask.
Simplicity
WhatsApp API can be complex — Meta policies, template rules, conversation categories, webhook integrations. We handle the complexity so you do not have to. A broadcast campaign should take minutes, not hours.
Transparency
Our pricing is published on the website. Meta conversation charges are explained upfront. Campaign analytics show real numbers, not vanity metrics. You always know what you are paying for.
Partnership
We do not treat clients as ticket numbers. Your dedicated account manager learns your business, understands your goals, and works with you as a partner. When you grow, we grow. That alignment drives everything.
Reliability
Businesses depend on WhatsApp for time-sensitive communication — order confirmations, appointment reminders, payment alerts. Our infrastructure is built for uptime, because a missed message means a missed opportunity.
Company Details
Frequently Asked Questions
Common questions about Botsense, our platform, and how we work.
What is Botsense? +
Botsense is a WhatsApp Business API platform built by Botsense Tech Private Limited, a company registered in Indore, Madhya Pradesh, India (CIN: U51390MP2019PTC049306). Founded on July 30, 2019, Botsense provides businesses with a complete WhatsApp marketing and sales toolkit — including broadcast messaging, chatbot builder, shared team inbox, click-to-WhatsApp ad integration, and workflow automation through n8n. Unlike product-only platforms, Botsense includes a dedicated account manager, custom chatbot development, template approval assistance, campaign strategy, and priority support with every plan.
Where is Botsense located? +
Botsense is headquartered in Indore, Madhya Pradesh, India. The registered office is at 3rd Floor, Prestige Vihar, Scheme No 74C, Vijay Nagar, Indore 452010. The company serves businesses across India and internationally through its cloud-based platform. You can reach the team via WhatsApp at +91 9630336433 or email at info@botsense.io.
How is Botsense different from other WhatsApp API providers? +
Most WhatsApp API providers like Wati, AiSensy, and Interakt sell you a software tool and leave you to figure out the rest. Botsense operates on a platform-plus-service model — every plan includes a dedicated account manager, custom chatbot development, Meta template approval handling, campaign strategy sessions, integration assistance, team training, and priority support. You get the technology and the team to make it work. This approach has helped 300+ businesses achieve 98% message open rates and measurable ROI from WhatsApp marketing.
What industries does Botsense serve? +
Botsense serves businesses across 9+ industries including e-commerce and D2C brands, healthcare and clinics, real estate developers and brokers, educational institutions and EdTech companies, restaurants and food delivery, retail stores, travel and tourism agencies, automotive dealerships, and event management companies. Each industry gets tailored WhatsApp automation workflows, pre-built chatbot templates, and campaign strategies specific to their customer journey and use cases.
How do I get started with Botsense? +
Getting started takes three steps. First, reach out to us on WhatsApp at +91 9630336433 to start your free trial — no credit card required. Second, your assigned account manager helps you complete Facebook Business Verification and WhatsApp Business API setup, which typically takes 1-3 business days. Third, the team configures your chatbot, message templates, and automation workflows based on your business needs. Most businesses are fully operational on WhatsApp within one week of signing up. Plans start at 24,999 per year for the Starter plan, which includes all core features plus dedicated support.
Ready to Grow With Us?
Join 300+ businesses using Botsense to turn WhatsApp into a structured marketing, sales, and support channel. Start your free trial today — no credit card required.
Or reach us on WhatsApp: +91 9630336433